FAQs

Frequently Asked Questions

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DAre there any trading fees?

There are no fees for using FUD Convert. In Market mode, live prices are quoted based on current market conditions. The quoted amount of assets shown is the actual amount of assets you will receive in your account once the conversion is executed. In Limit mode, once your order is executed at the specified limit price, the assets will be converted exactly at the specified limit price.

What are the minimum and maximum trade amounts?

Minimum and maximum trade amounts will be dependent on the coin / pair and can be previewed before entering in a trade amount.

Why did I receive an “insufficient funds” error?

o confirm an OTC trade, you must have the required amount of coins that you are selling in your account. For example, if you want to buy 10 BTC with USDT and the price per BTC is 10,000 USDT, then you must have at least 100,000 USDT in your account to confirm the trade.

Why is the price quoted different from the last traded price on the exchange?

Last traded prices on the exchange do not include trading fees or factor in the size of your trade and are not live prices. FUD Convert dynamically quotes the best prices (with no hidden fees) based on market conditions and are held for a period of time for reviewing before executing your trade. The quoted amount of assets shown when previewing a conversion is the actual amount of assets you will receive in your account. There are no additional fees on top of the price quoted.

Where can I check my trades history?

You may find this in Convert history within your account (Orders >> Convert History) once you are logged in.

How do I protect against losing access to my funds?

FUD Wallet is a user-controlled, non-custodial product. The app generates a 12 word recovery phrase which is what gives you, and only you, access to your account to move received funds. FUD will never have access to this seed, meaning that we cannot move funds on your behalf even if you lose access to your recovery phrase. We built an encrypted Google Drive and iCloud recovery phrase backup feature to help protect against seed loss. We encourage you to back up your recovery phrase using both the cloud backup feature as well as writing down your recovery phrase and storing it in a secure location. To access the backup features, tap Settings, and then Recovery Phrase.

What is Money Transfer Service?

Money Transfer Service is a quick and easy way of making personal remittances from abroad to beneficiaries in USA. These have been approved by the Reserve Bank of USA & is available only for inward remittances to USA.

(For the sender) How do I send money?

To remit money, you would need to visit your nearest Western Union / Moneygram / Xpressmoney Send Agent. Please visit their respective websites for details. Once the transaction is processed by the sender agent, contact the beneficiary and provide him the reference number.

What documents are required while collecting money?

Any one of the below mentioned Photo Ids: i) Passport ii) Driving License iii) Ration Card with Photo iv) Bank account passbook with Photo

What type of remittances are permitted under this service?

Only personal remittances towards family maintenance and remittances favouring foreign tourists visiting India are permitted under this scheme. Trade related remittances, remittances towards purchase of property, investment or credit to NRE/FCNR a/c or donations /contributions to charitable organizations are not permitted.